Terms and conditions

1. General Rules

1.1. The terms "We", "Us" or "Our" refer to LuckyCrew Casino, while the terms "You" or "Your" refer to the player using Our services.

1.2. By playing at Our casino, You acknowledge and agree to be bound by these Terms and Conditions.

1.3. We reserve the right to modify or update these Terms and Conditions without prior notice to players.

2. Age and Eligibility

2.1. The minimum age for opening an account with Us is 18 years old (or such other higher age limit as may be applicable in Your jurisdiction).

2.2. You must not use Our services if You are under the minimum age specified above or otherwise prohibited from using them.

3. Registration and Account Opening

3.1. To open an account with Us, You will need to complete a registration form on our website and provide certain information about Yourself.

3.2. We may require additional identification documents or proof of address in order for You to verify Your identity.

4. Becoming a Member - Legal Status

4.1. LuckyCrew Casino is owned and operated by Win Top Ltd (the "Operator"). The Operator holds the necessary licenses and permits to operate online casino services.

4.2. However, We are not licensed or authorized to offer Our services in all jurisdictions around the world, including Australia.

5. Wagers, Deposits, Withdrawals and Transaction Fees

5.1. All transactions on Your account must be made using methods accepted by Us from time to time (currently including credit/debit cards, e-wallets such as Skrill or PayPal, bank transfers, etc.).

5.2. We do not charge fees for deposits, but fees may apply to withdrawals depending upon the method You use.

6. Games and Winnings

6.1. Our games are designed to provide entertainment only and winnings will be paid out in accordance with the specific rules of each game.

6.2. The results of all random events generated by Our systems (such as shuffling, dealing or drawing) cannot be predicted or manipulated.

7. Withdrawal Requests

7.1. When making a withdrawal request, You must comply with any requirements We may specify from time to time, including submitting identification documents and providing proof of address.

7.2. If Your account is inactive for more than 12 months, it will automatically be closed and all funds in the account (unless otherwise agreed) will be forfeited.

8. Bonus Offers

8.1. From time to time We may offer bonus offers or promotions on Our website.

8.2. These terms and conditions apply to bonuses unless specifically stated otherwise at the time they are offered.

9. Responsible Gaming Policy

9.1. We encourage You to gamble responsibly and within Your means, using the deposit limits function to limit how much money You can spend each month.

9.10. If you feel that your gambling is becoming a problem, please seek help from one of the organizations listed below:

• BetStop (National Self-Exclusion Register)
• Gamblers Help
• GamCare UK

10. Security Measures

10.1. We have implemented a range of security measures to protect Your data and account details, including encryption methods and secure servers.

11. Complaint Resolution Process

11.1. In the event that You wish to make a complaint about Our services or any aspect thereof, You can contact Us 

12. Governing Law and Jurisdiction

12.1. These Terms and Conditions shall be governed by the laws of the jurisdiction in which We operate (currently the UK).

13. Changes to Our Site or Services

13.1. We reserve the right at any time without notice to modify, alter or discontinue any part of Our site, services or business.

14. Payment Methods

    1. Allowed payment methods: Skrill, Mastercard, VISA, Bitcoin (BTC), Apple Pay, Tether (USDT), Dogecoin (DOGE), Tron (TRX), Ethereum (ETH), Revolut, Litecoin (LTC), Google Pay.

    2. Disallowed payment methods: We reserve the right to disallow any method of payment at Our discretion without prior notice.

15. Withdrawal

    1. The minimum withdrawal amount is currently £20 or equivalent in other currencies.

16. Deposit Limits and Account Restriction

17. You can set a deposit limit by contacting our support team via email.

18. We may at any time, without prior notice to you:

19. • Change the maximum amount of money that can be deposited into your account.
20. • Suspend or terminate Your access to Our services for a period specified by Us in the circumstances mentioned above (and You agree to comply with our instructions regarding such measures).

21. Withdrawal Limits

22. The minimum and maximum amounts, processing times and fees applicable to each withdrawal method will be as shown on our website.

23. Please note that it is Our policy not to allow withdrawals of less than the smallest unit of currency or any other amount set out in these Terms and Conditions.

24. Your Responsibilities

25. • Use Our services responsibly, honestly and with respect for Your fellow players.
26. • Not engage in conduct which We determine to be improper or unacceptable.
27. • Ensure You comply fully with all relevant laws, regulations and codes of practice governing online casino operations.
28. • Be aware that if you are found guilty of committing a breach of these terms and conditions then we may withhold any pending balance due from your account.
29. • Inform Us immediately of Your personal details (including address) changing so as to update Your registration data in accordance with the regulations on Know Your Customer procedures.

30. We reserve the right to investigate, suspend or terminate an account if there is a suspicion that it has been compromised for fraudulent purposes or otherwise abused.

Cancellations and Refunds

31. If You choose to cancel your membership with Us at any time, please contact Our support team via email

32. Any refunds will be made within 10-14 working days from the date of cancellation in accordance with these terms.

33. We reserve the right not to give a full or partial refund if your account is inactive, cancelled or closed by Us at Our discretion without prior notice.

34. By signing up to play on our site You agree that your financial data will be processed as described below:

    1. Purpose: Payment processing of deposit and withdrawal transactions.

    2. We collect the following types of information from you: contact details, credit card numbers or other payment method details, age verification information (birth dates).

35. We may pass this information to our service providers for these purposes but will always ensure that any such provider agrees strictly not to use your data for their own marketing or publicity and only use it in accordance with our instructions.

36. The Operator is entitled at any time, without prior notice, to cancel Your membership and/or terminate Our services for You by closing or limiting access to the website.

37. By using Our site You accept that We do not monitor or supervise all transactions through third party websites linked from Our site.

38. We advise you to read these Terms before playing on our website.

39. Withdrawal of Services

40. At any time, without prior notice, We reserve the right:

    1. To restrict Your access to certain services that may require additional documentation in accordance with the relevant regulations for Know Your Customer (KYC) procedures and anti-money laundering laws.
    2. Not to allow you to withdraw your money using a particular method until such time as sufficient information about yourself has been received by Us to comply with our obligations.

41. Dispute Resolution

42. Any disputes that arise between us will be resolved in accordance with the relevant courts of jurisdiction in which We operate (currently UK law).

43. These Terms and Conditions constitute the entire agreement between You and Us, superseding all prior communications between us (whether oral or written), with respect to this subject matter.

44. By accessing Our site you accept these conditions:

    1. These terms shall be governed by English Law.
    2. Each party undertakes not at any time to bring any proceedings in relation to the validity, effect or enforcement of this agreement outside the courts of England and Wales (save with our prior written consent).

45. Our site is designed for players who are physically located within jurisdictions where online gaming is legal.

46. Changes

47. We may revise these Terms at any time without prior notice by posting new versions on Our website, however:

    1. Your use of the Website following changes to the terms and conditions shall be deemed as acceptance of those changes.

48. Notification Obligation

49. Where we are required to notify you under these terms and conditions (such notification being called for hereinafter 'notice'), such notice will normally take one or more forms: a) via email, b) on Our website.

50. You must ensure that your contact details held by Us remain up-to-date so as not to miss any communication from us regarding withdrawals, account status changes and other important issues.

Warranty Disclaimer

51. All content published at the Website is provided for informational purposes only (including but not limited to text, graphics, images and logos), without representations or warranties of any kind.

52. The information on Our site is intended solely for general information and educational purposes only and does NOT constitute professional advice in respect of a particular individual's circumstances.

53. Disclaimer

54. We do not warrant that the website will be uninterrupted, timely, secure or free from errors or viruses nor do we guarantee:

    1 . Any results obtained from its use,

55. . Its fitness for purpose.

56. This Website includes hyperlinks to other websites operated by parties who are beyond Our control and You acknowledge these links are provided as a convenience only.

Disclaimer

57. We assume no responsibility, nor have any liability with regard:

    1 Hyperlinks, 2. Any of the material appearing at those sites.58 .

58. By accessing this Website you agree that Our whole responsibility in relation to your use and access shall be confined to your direct damages only (which excludes consequential losses or expenses) resulting directly from any breach by Us which is not caused intentionally.

Our Responsibilities

60 We do our utmost:

61 a) To protect our customers' interests,62 b) Protect customer's details in line with the UK Data Protection Act 1998.63 .